1eegame Privacy Policy

When you interact with the 1eegame platform, we collect personal information through a number of different channels. The type of information collected depends on what you are doing — simply browsing the site generates different data from creating an account or making a deposit. Below is a complete breakdown of the categories of personal data we collect and the circumstances in which we collect them.

When you create a 1eegame account, we collect the information you provide directly in the registration form. This includes:

• Full legal name as it appears on your CNIC or passport.
• Date of birth — used to verify that you are 21 years of age or older, as required by our responsible gaming policy.
• Residential address, including city (e.g., Karachi, Lahore, Islamabad, Faisalabad) and postcode.
• Email address and mobile phone number used for account communications and two-factor authentication.
• Username and encrypted password credentials.

Before we can process withdrawals or lift deposit limits, our compliance obligations require us to verify your identity. As part of this KYC process, we may collect copies of:

• Government-issued photo ID — CNIC, passport, or valid driving licence.
• Proof of address documents dated within the last three months, such as a utility bill or bank statement.
• Proof of payment method ownership — for example, a screenshot of your JazzCash or EasyPaisa account showing your registered name and number.
• Source of funds documentation where transaction volumes exceed defined internal thresholds.

Every deposit and withdrawal processed through your 1eegame account generates a transaction record. We retain the following financial data:

• Deposit and withdrawal amounts in PKR, timestamps, and payment method used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, USDT TRC20).
• Transaction reference numbers assigned by the payment processor.
• Partial payment instrument identifiers (e.g., last four digits of a linked account number) — full payment credentials are never stored on 1eegame systems.

When you access 1eegame through a browser or mobile device, we automatically collect certain technical information to operate the platform effectively and detect fraud or abuse:

• IP address and approximate geolocation (country and city level).
• Device type, operating system, and browser version.
• Session duration, pages visited, games played, and betting history.
• Cookie identifiers and similar tracking technologies as detailed in Section 4 of this policy.

1eegame uses the personal data we collect for specific, defined purposes only. We do not use your data in ways that you would not reasonably expect. The primary purposes for which we process your personal information are as follows:

We will never use your personal data for automated decision-making that produces legal or similarly significant effects without providing you the opportunity to request human review of that decision. Where we use profiling to personalise your experience — for example, to recommend games or offers relevant to your interests — you have the right to opt out of such profiling at any time by contacting our support team.

1eegame processes your personal data on one or more of the following recognised legal bases, depending on the nature of the processing activity:

• Contractual necessity: The majority of our data processing is necessary for the performance of the contract between you and 1eegame — namely, providing you with access to our gaming platform and processing your financial transactions. Without this processing, we cannot deliver our services.
• Legal obligation: We are required by our licensing authority and applicable financial regulations to carry out KYC checks, AML monitoring, and to retain certain transaction records for defined periods. This processing is mandatory and cannot be opted out of.
• Legitimate interests: We process technical and usage data on the basis of our legitimate business interests in maintaining platform security, preventing fraud, and improving our services. We have assessed that these interests do not override your fundamental privacy rights.
• Consent: Where we rely on consent — for example, to send you promotional emails about 1eegame bonuses or new game launches — we will always obtain your explicit opt-in agreement before doing so. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Cookies are small text files stored on your device when you visit the 1eegame platform. We use the following categories of cookies:

• Strictly Necessary Cookies: These are essential for the platform to function. They maintain your login session, remember items in your betting slip, and ensure security features operate correctly. These cookies cannot be disabled.
• Performance Cookies: These collect anonymised data about how players use 1eegame — which pages are visited most, where errors occur, and how long sessions last. This data helps us improve the platform experience for all users.
• Functional Cookies: These remember your preferences such as language settings, preferred payment method, and notification choices so that you do not need to re-enter them on each visit.
• Fraud Detection Cookies: These help us identify unusual activity patterns that may indicate fraud, account takeover attempts, or bonus abuse. They form a critical part of our security infrastructure.

You can control non-essential cookies through the cookie preference centre accessible via the banner displayed on your first visit to the 1eegame platform, or at any time through your browser's privacy settings. Please note that blocking essential cookies will prevent you from logging into your account.

We may share your personal information with the following categories of recipients:

• Payment Processors: We share the minimum necessary financial data with our payment partners — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and our USDT TRC20 processing partner — to complete your deposit and withdrawal transactions.
• Identity Verification Providers: Our KYC and AML compliance obligations require us to use specialist third-party identity verification services to authenticate the documents you submit. These providers operate under strict confidentiality agreements.
• Game Content Providers: The game studios and software providers whose titles appear on 1eegame may receive anonymised session data necessary to operate their game logic and resolve technical disputes. They do not receive your personally identifiable information.
• Regulatory and Law Enforcement Authorities: Where required by our licensing authority or competent law enforcement agencies, we are legally obligated to disclose relevant account and transaction data. Such disclosures are made only in response to lawful requests and on a minimum-necessary basis.
• Fraud Prevention Agencies: We may share data with specialist fraud prevention agencies where we have reasonable grounds to suspect fraudulent activity, money laundering, or other criminal conduct involving a player account.
• Professional Advisors: Our legal counsel, auditors, and compliance consultants may access personal data where necessary for the performance of their professional services, subject to strict confidentiality obligations.

1eegame retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy and to comply with our legal and regulatory obligations. We do not hold data longer than necessary. Our general retention principles are as follows:

• Active Account Data: All personal and transactional data associated with an active account is retained for the lifetime of the account plus a minimum period of five years following permanent account closure, as required by standard AML and gaming regulatory frameworks.
• KYC Documents: Identity and address verification documents are retained for a minimum of five years from the date of submission, in line with standard financial regulation requirements applicable to our licensing jurisdiction.
• Transaction Records: Full financial transaction histories are retained for a minimum of five years, which satisfies the record-keeping obligations imposed by our regulatory framework and enables resolution of any historical disputes.
• Marketing Data: If you have opted into marketing communications, we retain your communication preferences until you withdraw consent. Following opt-out, we retain a suppression record to ensure we honour your preference going forward.
• Technical and Usage Data: Anonymised aggregated analytics data may be retained indefinitely for platform improvement purposes, as it contains no information that could identify an individual player.

Once the applicable retention period has elapsed and no overriding legal obligation requires continued storage, your data is securely deleted or irreversibly anonymised in accordance with our internal data lifecycle management procedures.

1eegame implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes, but is not limited to, the following controls:

• All data in transit between your device and our servers is encrypted using TLS 1.2 or higher. Our platform is accessible exclusively over HTTPS.
• Sensitive data stored on our servers — including KYC documents and payment method identifiers — is encrypted at rest using AES-256 or equivalent industry-standard encryption.
• Access to systems holding personal data is restricted to authorised personnel only, on a strictly need-to-know basis, with role-based access controls enforced throughout our infrastructure.
• We conduct regular internal security reviews and periodic third-party penetration testing of our platform infrastructure.
• All staff with access to personal data undergo mandatory data protection training and are bound by contractual confidentiality obligations.
• We maintain an incident response procedure that enables us to detect, contain, and notify affected parties of any confirmed personal data breach within the timeframe required by applicable regulations.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security against all possible threats. We encourage you to use a strong, unique password for your 1eegame account and to enable two-factor authentication, which is available within your account security settings.

As a data subject, you have a number of rights in relation to the personal data that 1eegame holds about you. These rights are set out below. To exercise any of these rights, please contact our support team — we aim to respond to all valid requests within 30 days.

1eegame employs active age verification measures at the registration stage and through our KYC process to prevent access by underage individuals. If you are a parent or guardian and believe that a person under 21 in your care has registered on the 1eegame platform, please contact our support team immediately at [email protected]. We will investigate and act promptly.

We strongly encourage parents and guardians to make use of available parental control software to prevent underage access to gambling platforms. Responsible gaming is a shared responsibility, and 1eegame is committed to playing its full part in upholding it.

The 1eegame platform integrates with a number of third-party service providers to deliver a complete gaming and betting experience. These include game content providers, payment processors, and technical infrastructure partners. While we conduct due diligence on all third-party partners and require them to maintain appropriate data protection standards, 1eegame is not responsible for the independent privacy practices of these organisations.

Where a third-party service provider processes personal data on our behalf — for example, a cloud hosting provider or a KYC verification service — they do so under a formal data processing agreement that restricts their use of your data to the specific purpose for which it was shared and requires them to implement appropriate security measures.

If you have concerns about how a specific third-party partner handles data, we recommend reviewing their individual privacy policies. Details of our key data processors are available upon request from our support team.

As an internationally licensed online gaming platform, 1eegame may transfer your personal data to servers or service providers located outside Pakistan. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. These safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities, incorporated into our agreements with international data recipients.
• Transfers to jurisdictions that maintain internationally recognised data protection standards, as assessed by our compliance team on a regular basis.
• Binding corporate rules and equivalent intra-group data transfer mechanisms where applicable within our corporate structure.

By registering and using the 1eegame platform, you acknowledge that your personal data may be processed in jurisdictions outside Pakistan as described above. If you have questions about specific international transfers, please contact our support team for further information.

1eegame reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or the expansion of our platform services. When we make material changes to this policy, we will notify registered players by email and display a prominent notice on the 1eegame platform for a reasonable period following the update.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of the 1eegame platform following notification of any changes constitutes your acceptance of the updated Privacy Policy.

If a proposed change materially affects how we use data that we collected under a previous version of this policy, and that processing was based on your consent, we will seek fresh consent from you before applying the change to your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1eegame handles your personal data, please do not hesitate to get in touch with our support team. We are available around the clock to assist Pakistani players in both English and Urdu.

When submitting a data subject rights request, please include your registered account email address and a clear description of your request so that we can verify your identity and process your request as efficiently as possible. We aim to respond to all privacy-related enquiries within 30 calendar days.